Food & Beverage Team Member

Job Title:

Food & Beverage Team Member - Evenings

Part of the Searles Leisure Group, Manor Hotel is a beautifully restored, Grade II‑listed country house hotel located on the stunning North West Norfolk coast. Originally built in 1582, the hotel blends rich history with modern comfort, offering guests a relaxing and memorable retreat. With 52 bedrooms ranging from cosy cottage rooms to luxurious suites, Heacham Manor provides something for every type of visitor.

Job Purpose:

As a Food and Beverage Team Member you will be an enthusiastic and energetic individual and part of the wider Food & Beverage team. This role is customer focused within a fast- paced environment, the post holder will therefore have good communication skills and a passion for delivering excellent customer service.

Key Responsibilities:

· Engaging with the customers, providing excellent customer service.

· Serving Food and Drink, across different outlets at the hotel, in line with the principles of the 8 steps of service. Clear tables promptly as required.

· Handling card and cash payments in line with company cash handling procedures.

· Ensure the Dining areas are prepared, clean and fully set for service as detailed by the procedure. Maintain a clean and tidy work area at all times.

· Assist with the setup of the function rooms, bar & restaurant for weddings and events.

· To follow the relevant Company and Department Procedures and adhere to all Food Hygiene and Health & Safety requirements.

· To maintain knowledge of the complete menu including daily specials, and any special events within the establishment.

· Report all technical and quality faults to Supervisors/ Management.

· Comply to all regulations and policies such as Data Protection Act, Health & Safety and Safeguarding, ensure a safe working environment for all staff members.

· To complete any in-house training as required and participate in team meetings.

· To act as an ambassador for the business and ensure that the Company is promoted externally on all occasions.

· To perform any other duties as required.

· Support the company’s mission and objectives through compliance to Policies and Procedures.

Key Relationships:

· Food and Beverage Team including supervisors

· Food and Beverage Front of House Manager

· Events Manager

Education, Training & Experience:

· Teamwork skills and the ability to act as the public face of the business

· Computer literate

· Previous Experience within a similar setting desirable but training will be given.

· Food Hygiene Certificates (Desirable)

Disposition & requirements:

· Full valid Driving Licence for UK (Desirable)

· Flexible Schedule, for Working hours

· Maintain a professional standard of work attire.

• Standard full length black trousers or skirt, company shirt/top

• Mid to long length hair must be neatly tied back

• Jewellery kept to minimum, No chipped nail polish.

• Closed toe formal black shoes

· Excellent Customer Service

· Strong Work Ethic, Organised with Good Timekeeping Skills

· Enthusiastic and Energetic Team Play

· Works well in a fast-paced environment

· Polite and well-mannered with good communication skills

Hours of Work: 20 hours yearly average, permanent contract.