Food & Merchandise Team Lead- Beacon Theatre
Summary
Leads a team of 40 in operating food stands at a historic NYC venue, ensuring food safety, inventory control, and guest service while enforcing NYC Board of Health standards.
Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com.
Who are we hiring
The Team Lead manages and trains employees in food safety, food production, guest relations, equipment use and maintenance.
What will you do
- Inspects locations and submits reports regarding cleanliness conditions, food quality, inventory and incidents.
- Opens and closes stands and supervises employees throughout the length of the event.
- Manages the overall operation of the designated stand including cash handling in accordance with company policies/procedures.
- Conducts monthly audits, daily inventory and trains and motivates staff.
- Assures that each guest’s order is prepared and delivered on time and in acceptable quality and quantity.
- Provides necessary staff development and training in NYC Board of Health and company standards to ensure a high-quality product is maintained.
- Responds to oral feedback from guests on food quality and service.
- Ensures that preparation areas are maintained in a clean and sanitary manner and in accordance with NYC Board of Health standards.
- Participates in meetings as deemed necessary. Ensures all safety rules and regulations are followed.
- Supervision of approximately 40 people.
- Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.
What do you need to succeed:
- Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred. Educational requirements may differ from job to job based on the role.
- Should have at least 2-3 years of supervisory or lead experience in food service. Food operations/service preferred in accordance with NYC Board of Health regulations.
- Must have New York City Food Protection Certificate along with previous experience in training, cash handling, food and beverage sanitation requirements, equipment operation and liquor laws.
- Experience resolving inventory discrepancies.
- Must have exceptional interpersonal skills and be people oriented.
- Commitment to providing a high-quality service experience for guests.
- Must be able to multi-task and prioritize in a deadline-oriented environment.
- Possess exceptional attention to detail and strong follow-up skills necessary.
- Ability to present an uplifting personality while maintaining a high degree of confidentiality and business ethics.
- Demonstrates integrity, tact, diplomacy and a commitment to company values, and principles while ensuring the upmost consistency.
- Skilled at working collaboratively and in a team environment.
Special Requirements of the Job:
- Must be receptive to working outside in inclement weather and extreme temperatures.
- Ability to lift to 25 pounds and push/pull up to 75lbs.
- Ability to walk/stand for at least 7 hours a day.
- Ability to work a flexible schedule including nights, have split days off, work weekends and holidays in a 24 X 7 environment.
- This position is part-time and scheduled on an event driven basis.
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At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.
We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including considering requests for reasonable accommodations as required.