Food Processing Equipment Service Technician
Help customers keep their food processing equipment running safely, reliably, and efficiently. Walton’s is looking for a hands-on Service Technician who enjoys solving mechanical problems, working with customers, and keeping equipment in top working condition. In this role, you’ll troubleshoot, repair, maintain, install, and calibrate food processing machinery and related equipment while providing dependable service by phone and in person.
About us
Walton’s is a family-owned company based in Bel Aire, Kansas. Since 1986, we’ve proudly supported small to mid-sized commercial meat processors across North American with the seasonings, equipment, supplies, and expertise they need to succeed. Many of our customers are multi-generation family businesses, and we take pride in helping them make the most of their resources. We believe small businesses are the backbone of the industry, and we’re here to support their growth.
Our modern facility is clean, efficient, and equipped with up-to-date systems and technology. We value practical problem-solving, continuous improvement, and providing our customers with the products, equipment, and support they need to succeed.
The opportunity
This is a hands-on service role for someone who likes variety, problem-solving, and helping customers. You’ll troubleshoot, repair, install, calibrate, and maintain industrial meat and food processing machinery and related equipment. You’ll work in the shop, in the field, and directly with customers to diagnose issues, complete preventative maintenance, and help keep operations running smoothly. The right person is mechanically inclined, dependable, customer-focused, and comfortable working independently.
What you’ll do
Equipment repair and installation
• Repair, install, and adjust industrial meat and food processing machinery
• Troubleshoot equipment issues and complete repairs accurately and efficiently
• Read and utilize parts breakdowns, schematics, and equipment manuals to diagnose problems
• Test equipment performance following repair or installation work
Preventative maintenance & field service
• Perform routine preventative maintenance to reduce downtime and extend equipment life
• Respond to work orders and service requests in a timely manner
• Inspect equipment and identify potential issues before they become major problems
Customer support & problem solving
• Work directly with customers to resolve equipment issues by phone and in person
• Clearly communicate repair recommendations, maintenance needs, and equipment status
• Document service work, parts used, time, and customer approvals accurately to support timely and accurate billing and invoicing
• Build positive relationships through dependable service and professional communication
• Help customers understand proper equipment operation and basic maintenance practices
Tools, vehicles & safety
• Maintain shop equipment, tools, and service vehicles in a clean, organized, and working condition
• Follow all company and customer safety protocols
• Use hand tools, power tools, and testing equipment safely and effectively
• Perform other job-related tasks assigned by the supervisor
• Experience servicing food processing or meat processing equipment helpful
• Ability to read and interpret electrical diagrams
• Experience diagnosing electrical, mechanical, pneumatic, or hydraulic systems
• Familiarity with preventative maintenance programs
• Experience working in customer-facing field service environments
• Technical training, trade school education, or related certifications
Working conditions
This is an active, hands-on role that includes work in customer facilities, production environments, shop settings, and field service locations. You’ll use tools and equipment safely, interact with customers, travel as needed, and stay active throughout the workday.
• Stand, walk, bend, kneel, reach, and lift throughout the workday
• Repeatedly lift up to 50 pounds
• Work around machinery, tools, and industrial equipment
• Drive company service vehicles to customer locations
• Travel overnight up to 20% as required
• Work in environments that may include varying temperatures, noise levels, and production activity
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.