Food Service Counter Attendant

Key Responsibilities

• Greet customers warmly and provide friendly and efficient customer service.
• Take customer orders, answer enquiries, and provide information about menu items.
• Prepare, assemble, and serve food and beverages according to company standards.
• Operate the cashier and point-of-sale (POS) system, including handling cash and electronic payments.
• Ensure food is displayed, stored, and handled in accordance with food safety and hygiene standards.
• Replenish food, beverages, packaging, and other counter supplies when necessary.
• Maintain cleanliness and tidiness of the service counter, dining area, and workstations.
• Monitor food quality, freshness, and presentation.
• Assist with stock checking and inventory replenishment.
• Handle customer feedback and complaints professionally.
• Follow company policies, operational procedures, and workplace safety requirements.
• Perform other duties as assigned by the supervisor or management.

Job Requirements

• Minimum secondary education or equivalent.
• Previous experience in food service, F&B, or customer service is an advantage.
• Good communication and interpersonal skills.
• Customer-oriented with a pleasant and positive attitude.
• Able to work in a fast-paced environment.
• Basic cashiering and POS system knowledge is an advantage.
• Knowledge of food hygiene and safety practices.
• Able to work independently as well as in a team.
• Willing to work shifts, weekends, and public holidays when required.
• Physically fit and able to stand for extended periods.