Food Service Worker Leader

This position is located in the Nutrition and Food Services within the Department of Veterans Affairs Health Administration in Martinsburg, West Virginia. The primary purpose of this position is to perform and lead employees in food service operations including food handling, preparation, storage and delivery.

Food Service Worker Set up assigned station on the tray line with the correct supplies and food items. Serve food cafeteria style by placing uniform portions of food on customers'/patients'/residents'/ plates. Break down and clean the station when assigned. Set up dining room tables for service, place food and beverages on tables, and replenish items as necessary. Return soiled trays and dishes to the dish room. Deliver meal trays to the patients' bedside and report the patients' comments and complaints to the supervisor or dietitian. Prepare fresh fruit/cold salads/dressings/sandwich fillings and cold sandwiches and simple cold desserts in specified quantities. Sort, wash, peel and cut cold foods using knives or other equipment. Provide assistance to cooks in the food preparation area, such as weigh, measure and assemble ingredients according to standardized recipes. Prepare uncooked food items, such as sandwich spread and salad dressings. Operate and break down and clean all equipment assigned to food service and related areas. Other Duties as Assigned. Leader Duties: Communicate instructions and information about getting work started and accomplished to other employees. Communicates with supervisors, managers, and employees about problems and events, and actively participates in the implementation of problem resolution after obtaining needed information or decisions from supervisors and/or managers. Maintains a current knowledge, and answers questions of other workers on procedures, policies, written instructions, and other directives. Leads the activities of the production and service area. Leads food production activities in the absence of a supervisor or Food Production Manager. May work along with employees so that proper work methods are demonstrated, and the pace of the work can be established and sustained. Adheres to facility customer service standards with all staff and patient interactions. in the absence of a supervisor, follows up patient feedback as needed, to assure high-quality patient/customer service is maintained. Provides on the job training to lower grade food service workers and documents training provided. Completes safety and sanitation inspection check lists of the food service and food production areas, documents problems, and initiates action to resolve them. This includes advising and communicating with employees' instructions for accomplishing corrective actions. Review the daily assignments sheets and makes adjustments in assignments and work sequence as necessary to ensure that work coverage is provided, and employees are kept busy and productive. This involves setting priorities, possessing the knowledge about the number and types of employees needed, and knowledge about the materials and equipment required. Assign tasks to individual members of the group (s) of employees. Checks work in progress and ensure that when finished it complies with instructions on work sequence, procedure (SOP), quality, and deadlines. Other duties as assigned. Work Schedule: Sunday thru Thursday 5:00am to 1:30pm. Position Description Title/PD#: Food Service Worker Leader/PD99919S Physical Requirements: The work leader performs work requiring light to moderate physical effort. They may be required to perform heavy work, such as scouring and scrubbing large-size cooking utensils and pushing heavy carts and trucks in unloading, storing, and delivering supplies. They are subject to continuous sitting, standing and walking, and frequent stooping, reaching, pushing, pulling, and bending. They frequently lift or move objects weighing up to 20 pounds unassisted and occasionally lift or move objects weighing more than 40 pounds with the assistance of others.

U.S. Citizenship; non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Suitable for Federal employment, determined by a background investigation All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Services Registration is required for males born after 12/31/1959 Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.