FOOD SERVICES FLOOR MANAGER

Location:
Aperia Mall

Working Days:
6 days a week

Job Description:
Looking for an energetic and organized Food Services Floor Manager to lead front-of-house operations, supervise the service team, and ensure excellent customer service and smooth daily operations.

Job Scope:
- Manage daily front-of-house restaurant operations
- Lead and organize guest seating flows
- Optimize table turnover rates during peak hours
- Monitor guest feedback on Google and resolve concerns promptly
- Investigate billing discrepancies or voids in the system
- Train staff on upselling techniques for premium menu items
- Arrange seasonal table decorations for festive promotional periods
- Enforce local food safety and hygiene regulations & maintain strict workplace safety protocols daily

Job Requirements:
- Willing to work during weekends and public holidays
- Ability to work in fast-paced environment and handle pressure during peak hours