FOOD SERVICES OPERATIONS MANAGER

Roles &Responsibilities

· Manage and oversee the entire operation

· Deliver superior customer services andensure customer satisfaction

· Plan and develop customer loyaltyprograms

· Plan new and update existing companypolicy

· Develop the overall marketing strategy

· Respond efficiently to customer questionsand complaints

· Organize and supervise shifts

· Manage and lead staff (including hiringnew employees)

· Training and evaluate staff performance

· Forecast requirements and maintaininventory

· Manage supplies (including costs controland minimizing wastage)

· Nurture a positive working environmentfor all employees

· Monitor operations, implement innovativestrategies to improve productivity and sales