Forbidden Fruit Counter Server
Counter Server – Forbidden Fruit at CASCADA F&B LLC
Location: Cascada Thermal Springs and Spa, Portland, OR
Job Type: Full-time / Part-time, AM/PM/Weekend Availability
Reports to: Director of Food and Beverage / Executive Chef
About Us
Located in the heart of the Alberta Arts District, Forbidden Fruit is a grab-and-go dining concept within Cascada Thermal Springs and Spa. We're redefining quick-service by combining thoughtful hospitality with vibrant, globally inspired cuisine in a wellness-focused environment. Whether guests are refueling pre-spa, during or post-spa or simply seeking high-quality fare on the move, we provide a fast yet nourishing experience.
Position Summary
As a Counter Server at Forbidden Fruit, you’ll be the face of our fast-casual concept, delivering exceptional guest service in a relaxed, upscale spa environment. You’ll guide guests through our grab-and-go offerings, process transactions efficiently, and ensure that every visitor leaves with a delicious, memorable experience.
Key Responsibilities
- Guest Interaction: Greet customers with warmth and professionalism, creating a tranquil atmosphere.
- Product Knowledge: Learn and share the story behind our food including ingredients, origins, and preparation—to educate and inspire guests.
- Order Processing: Accurately take and enter guest orders using the POS system, manage quick, efficient service times.
- Food Handling: Package and present items according to brand standards, ensuring freshness, cleanliness, and appeal.
- Bartending: Prepare guest drinks in accordance with recipes for Forbidden Fruit
- Cleanliness & Organization: Maintain a tidy service counter, restock supplies, and follow sanitation standards.
- Team Collaboration: Work closely with the kitchen and fellow front-of-house staff to ensure seamless service flow.
- Upselling: Make thoughtful recommendations to enhance the guest’s visit and contribute to daily sales goals.
- Cash Handling: Process payments accurately and responsibly.