Forward Deployed Engineer - Automation- Manager

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Manager

Job Description & Summary

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a Forward Deployed Engineer - Automation- Manager, you will play a pivotal role in delivering outsourced solutions that streamline operations, reduce costs, and enhance efficiency for our clients. You will be at the forefront of managing key processes and functions, leveraging your skills in project management, technology, and process optimization to provide exceptional services. Within our Managed Services practice, you will focus on transitioning and running services, managing delivery teams, programs, and performance, while continuously improving and optimizing processes, tools, and services.

As a Manager, you will lead teams and manage client accounts, focusing on strategic planning and mentoring junior staff. You are accountable for project success and maintaining standards, motivating and inspiring others to deliver quality. You will coach team members, leverage their strengths, and manage performance to meet client expectations. With your growing business knowledge, you will identify opportunities that contribute to the success of our firm, leading with integrity and authenticity, and embracing technology and innovation to enhance delivery.

In this role at PwC Acceleration Center India, you will take ownership of projects, confirming their successful planning, budgeting, execution, and completion. You will address conflicts or issues, engage in difficult conversations with clients and stakeholders, and uphold professional and technical standards.

Responsibilities

- Leading the transition and management of outsourced services to streamline operations and enhance efficiency
- Guiding delivery teams in optimizing managed services processes, tools, and services for continuous improvement
- Developing automation frameworks and solutions to improve service delivery and operational performance
- Managing project planning, budgeting, and execution to achieve timely delivery and client satisfaction
- Utilizing analytical thinking to identify system interactions and optimize business processes
- Coaching team members to leverage their strengths and develop skills outside their comfort zones
- Engaging in strategic questioning and stakeholder engagement to address conflicts and drive business transformation
- Upholding professional and technical standards while articulating the firm's purpose and values
- Embracing technology and innovation to enhance service excellence and operational risk management

What You Must Have

- At least a Bachelor's degree
- At least 9 years of experience
- Oral and written proficiency in English required

Required Qualifications

• Extensive DevOps or platform engineering experience, including leading teams and owning delivery at scale.

• Current depth in AWS, Kubernetes, CI/CD, and Infrastructure as Code.

• Proven enterprise integration experience with security, identity, and governance constraints.

• Proven ownership of delivery outcomes and senior customer relationships.

• A clear strategy for productionising AI at scale (LLMOps/MLOps), including responsible AI, backed by delivery experience.

• Strong leadership and communication skills; decisive under pressure.

Preferred Qualifications

• AWS enterprise-scale architecture experience.

• Enterprise AI and data platforms (Palantir Foundry, Databricks, Snowflake).

• A background in consulting or managed services.

• Experience in regulated industries.

• A leadership or delivery certification (e.g., PMP, SAFe).

• AWS Certified Solutions Architect – Professional and/or AWS Certified DevOps Engineer – Professional.
  
  What Sets You Apart
  
  - Demonstrating proficiency in Automation Framework Design and Development
  - Utilizing Business Process Automation (BPA) for operational efficiency
  - Excelling in Deliverable Planning and Project Management
  - Embracing Digital Transformation and innovation in Managed Services
  - Leveraging Analytical Thinking for strategic decision-making
  - Developing skills in Automation Solutions and Workflow Automation
  - Enhancing Operational Performance Management (OPM) through process optimization

Travel Requirements

0%

Job Posting End Date