Forward Deployed Engineer

• As a Forward Deployed Engineer at LILT, you will be a critical link between our core engineering teams and our most complex and strategic customers. You’ll be on the front lines, working directly with a handful of complex clients to understand their unique needs integrate LILT’s platform into their existing workflows, troubleshoot technical challenges, and provide expert guidance
• Technical Onboarding and Integration: Lead the technical aspects of onboarding new enterprise clients, including system integration, API configuration, and workflow optimization
• Solution Design and Implementation: Collaborate with Sales, Solutions Architects, and Product teams to design and implement customized LILT solutions that meet specific client requirements, driving their business outcomes
• On-Site Engineering: Ability to gather requirements, propose a product solution, and implement it via code on-site with customers
• On-site Support and Training: Provide on-site technical support and training to client teams, ensuring successful adoption and utilization of the LILT platform
• Troubleshooting and Issue Resolution: Serve as the primary technical point of contact for escalated client issues, diagnosing problems, implementing solutions, and ensuring timely resolution
• Technical Consultation and Best Practices: Provide expert technical consultation and guidance to clients on how to best leverage LILT’s features and capabilities within their environment, focused on addressing complex, enterprise workflows
• Feedback Loop: Act as a crucial feedback channel, relaying client needs, technical challenges, and product improvement suggestions back to the core Engineering and Product teams
• Documentation and Knowledge Sharing: Create and maintain comprehensive technical documentation, including integration guides, best practices, and troubleshooting steps. Contribute to internal knowledge sharing initiatives
• Travel: Be willing and able to travel frequently (up to 25-35%) to client sites globally

Benefits

• Medical Benefits: Employees receive coverage of medical, dental, and vision insurance, plus FSA/DFSA, HSA, and Commuter benefits. In addition, LILT pays for basic life insurance, short-term disability, and long-term disability
• Monthly lifestyle benefit stipend via the Fringe platform to allow employees to customize benefits to their lifestyle
• Paid parental leave is provided after 6 months
• Compensation: Meaningful equity, 401(k) matching, and flexible time off plus company holidays

• Bachelor’s degree in Computer Science, Engineering, or a related technical field
• 5+ years of experience in a customer-facing technical role such as Solutions Engineer, Sales Engineer, Technical Consultant, or Support Engineer
• Understanding of how LLMs are trained and how inference works
• Strong AI knowledge including an:
• Understanding of batch learning, on-line learning and context windows and how to use them to improve customer value
• Understanding of the trade-offs of inference speed, learnings, model sizes and costs
• Current knowledge of best-in-class AI tools for a variety of workflows including adoption processes and requirements
• Understanding or demonstrated experiencing using MCP to build agentic workflows
• Strong business acumen and the ability to leverage this skillset to focus customers on accomplishing business outcomes aligned to their growth and efficiency objectives
• Strong understanding of software integration principles and experience working with APIs (RESTful, SOAP)
• Proficiency in at least one programming or scripting language (e.g., Python, JavaScript)
• Experience with enterprise software deployments and integrations
• Excellent problem-solving and analytical skills, with the ability to diagnose and resolve complex technical issues
• Exceptional communication, presentation, and interpersonal skills, with the ability to explain technical concepts to both technical and non-technical audiences
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Strong customer-centric mindset with a passion for ensuring client success
• Experience with translation management systems (TMS) or localization workflows is a plus
• Familiarity with cloud platforms (e.g., AWS, Azure, GCP) is a plus
• Fluency in multiple languages is a plus