Forward Deployed Engineer

Own end-to-end technical delivery for enterprise voice AI deployments from solution design and prompt engineering to production go-live. Highly customer-facing engineering role sitting across AI, integration, and customer success.

Responsibilities:

• Own customer onboarding: discovery solution design UAT go-live.
• Design and optimise prompts for production AI voice/chat agents.
• Configure multilingual, multi-step conversational workflows with CRM/API/DB integrations.
• Troubleshoot production issues across app, AI, telephony, and integration layers.
• Own QA for AI agents pre-deployment.

Requirements:

• 3-5 years as an SWE/solutions engineer/FDE in a B2B SaaS or AI company.
• Strong Python and/or Go, production-grade.
• Hands-on with AWS/GCP/Azure, Docker/Kubernetes, REST APIs.
• Understanding of ASR/TTS/LLM/Conversational AI.
• SIP/VoIP/CPaaS exposure is a strong plus.