Forward Deployed Engineer

We are looking for a Forward Deployed Engineer to embed directly with our core stakeholders, Prescribers, Pharmacies, or PSPs and drive the technical delivery of solutions tailored to their workflows. You won't just be shipping features from behind a product backlog; you will sit close to the client, translate their real-world needs into working systems, and be a primary architect of the product experience for your domain. You will work with a high degree of autonomy to build, scale, and optimise the infrastructure that connects these stakeholders to life-saving medications.

Responsibilities:

• Embedded client delivery: work directly with client teams to understand workflows, scope technical solutions, and ship code that solves their specific operational problems, acting as the technical face of the company in your domain.
• Technical domain execution: act as the lead individual contributor for a specific stakeholder branch, building and refining the "gold-standard" code that defines how users interact with our core engine.
• Scalable engineering: build and optimise high-concurrency systems designed to handle 10k+ monthly transactions, ensuring the platform remains highly reliable, secure, and performant as it scales.
• Architecture and design: contribute to the long-term technical roadmap, designing robust schemas, Salesforce integrations, and system integrations that manage complex, multi-party healthcare data.
• Quality and mentorship: maintain a high bar for code quality through rigorous peer reviews and documentation; mentor intermediate and junior engineers to the same technical standard held by our Lead engineers.
• Security and compliance: implement and maintain infrastructure that meets strict data integrity standards (HIPAA/PIPEDA), ensuring patient data is handled with the highest level of security.

Requirements:

• 4+ years of experience: proven track record building complex, distributed systems in production, ideally with direct client or field deployment exposure.
• Salesforce experience: hands-on experience with Salesforce development and/or configuration (Apex, LWC, or CRM integration patterns), including integrating Salesforce with backend services and data models.
• Skills parity with Lead engineers: technical depth, system design judgment, and code quality standards comparable to our current Lead-level engineers. This is an IC-heavy role, not a step down in technical bar.
• Product-first, client-first mindset: you care about the "why" behind the code and the client's problem, understanding that your technical decisions directly impact how quickly a patient receives treatment.
• System scale: experience building or scaling high-transaction environments (e. g., fintech, health tech, or logistics) where reliability is non-negotiable.
• Technical proficiency: deep expertise in modern backend frameworks and cloud infrastructure, comfortable navigating architectural trade-offs between speed and stability under client deadlines.
• Client-facing communication: exceptional English proficiency, with demonstrated ability to lead client conversations directly, clearly articulating technical concepts to non-technical stakeholders and Canadian product leadership.
• Ownership DNA: you thrive in high-autonomy, ambiguous environments, taking initiative to unblock clients and improve the stability of your domain without waiting for a ticket.