Forward Deployed Engineer
Posted Updated
Description
You will work closely with customers, product, engineering, and GTM teams to design, build, deploy, and maintain voice AI workflows. This is a hands-on engineering role involving Python, TypeScript, API integrations, AI agents, and production debugging.
Responsibilities:
- Design and implement voice AI workflows, including call flows, tools, knowledge bases, transfers, and post-call processing.
- Build integrations with CRMs, ticketing systems, scheduling platforms, EHRs, and other business applications using REST APIs and webhooks.
- Own customer onboarding, simulation testing, telephony setup, production launches, and post-launch monitoring.
- Debug production issues using logs, metrics, traces, and call recordings.
- Optimize AI workflows for reliability, latency, cost, and conversational quality.
- Identify recurring customer requirements and contribute fixes and improvements to the core platform.
- Maintain technical documentation, runbooks, and customer handoff notes.
Requirements:
- 1.5-4 years of experience building and maintaining production software.
- Strong proficiency in Python and working knowledge of TypeScript.
- Experience integrating third-party APIs, handling webhooks, retries, timeouts, and authentication.
- Familiarity with LLM APIs, prompt engineering, structured outputs, and tool calling.
- Experience with Docker, AWS, and production debugging.
- Strong problem-solving, communication, and customer-facing skills.
- Ability to take ownership and deliver reliable solutions in a fast-paced environment.
Nice to Have:
- Exposure to voice AI, LiveKit, WebRTC, SIP, Twilio, Telnyx, or Exotel.
- Experience building and deploying LLM-powered agents.
- Familiarity with Go, Kubernetes, Terraform, ClickHouse, or Kafka.
- Experience in customer-facing engineering roles or healthcare, fintech, or contact-center domains.
- Voice AI experience is a plus, not a requirement.
- Technology Stack: Python, TypeScript, Go, LiveKit Agents, LLM APIs, Twilio, Telnyx, Exotel, AWS, Kubernetes, ClickHouse, and Kafka.