Forward Deployed Engineer

Responsibilities:

• You'll be our first dedicated Forward Deployed Engineer, the person who owns the path from "dealership signs up" to "their AI agent is live and handling calls in production. "
• Own customer onboarding end-to-end on the ShortLoop platform.
• Translate customer requirements into agent behavior, prompts, and call flows.
• Configure, build, and ship agents, and deliver them to customers at production quality.
• Handle customizations; every dealership operates differently; you'll decide what's a config change, a prompt change, or a platform ask.
• Drive continuous improvement across agents and the platform pipeline (call classification, tagging flows, and routing logic).
• You'll work directly with the founders, and your work will be in front of paying customers from week one.

Requirements:

• 2-4 years of experience, including time as a forward-deployed engineer or in an equivalent customer-facing engineering role.
• Hands-on experience with LLM prompts in production systems, writing, testing, and iterating.
• Early-stage startup experience, comfort with ambiguity, ownership, and shipping fast.