Forward Deployed Product Manager
Summary
Forward Deployed Product Manager at a growing AI company building voice agents for regulated B2B industries. Owns the full customer lifecycle in San Francisco: deploying and customizing agents, debugging call-level issues, demonstrating ROI to clients, and turning feedback into product capabilities. Requires 5+ years customer-facing PM experience, SQL, and AI tool familiarity.
About the Role
Join a growing AI company serving regulated B2B industries as a Forward Deployed Product Manager. You will own the customer lifecycle for AI voice agents, connecting customer needs with product development and helping establish how this function operates as the team scales.
What You'll Do
Manage customer relationships from discovery and deployment through ongoing optimization and expansion into new use cases.
Work with customer decision-makers to explain agent value, communicate return on investment, and demonstrate impact with data.
Investigate agent behavior, debug call-level issues, customize conversation flows, and address compliance needs.
Partner with product teams to turn customer feedback and unmet needs into product capabilities.
Develop playbooks and operating standards for the forward deployed product function.
What We're Looking For
Five or more years of product management experience with substantial customer-facing responsibility, ideally in a startup environment.
Experience working directly with clients, with a background in product management, computer science, data science, solutions engineering, or strategy consulting.
Strong product intuition and technical depth, including the ability to understand product concepts and perform basic debugging.
Comfort with ambiguity, end-to-end ownership, customer conversations, data analysis, and explaining business impact.
Familiarity with AI workflow tools such as Cursor, Claude Code, or ChatGPT, and SQL.
Experience in B2B SaaS or regulated sectors such as lending, financial services, or healthcare is valuable.
Compensation & Benefits
Base salary: $150,000 to $250,000 annually. Visa sponsorship is available.
Location
On-site in San Francisco, California.
Skills
As published by ashby · 2 questions
Basics
Name, Email, Resume
Short answers (1)
- LinkedIn Profile URL optional
Pick from a list (1)
- Do you have work authorization for the country this role is based in? optional
