Forward Deployed QA Engineer

The candidate will have responsibilities across the following functions:

Trial Enablement and Conversion (Primary):

• Help trial users quickly experience the value of TestZeus.
• Work directly with customers to: Create initial test scenarios from requirements. Run tests on the TestZeus platform. Debug failing or unstable tests. Optimise scenarios for reliable execution.
• Guide customers through their first successful test runs and help them build confidence in the platform.
• Identify blockers during trials and work with customers to resolve them quickly.
• Support sales and product teams by helping move customers from trial to successful adoption.

Customer Test Execution and Debugging (Primary):

• Support customers in running and troubleshooting tests on TestZeus.
• Investigate issues using run artefacts such as logs, screenshots, videos, and execution traces.
• Diagnose common issues, including test failures, environment configuration problems, authentication flows, UI changes, and agent behaviour inconsistencies.
• Provide clear explanations to customers: what happened, likely root cause, recommended fix, and best practices to avoid recurrence.
• Escalate platform bugs with clear reproduction steps and debugging evidence.

Onboarding and Customer Success:

• Guide customers through onboarding and initial setup: workspace/project configuration, environment setup, authentication setup, and first test execution.
• Work closely with customers after onboarding to improve test reliability, expand test coverage, and debug failing scenarios.
• This role may involve customer calls, workshops, or occasional site visits.

Scenario Authoring and Test Design Support:

• Help customers design tests that agents can execute reliably.
• Support customers in converting requirements into test scenarios, structuring steps clearly, and adding checkpoints and validations to improve scenario clarity for agents.
• Debug flaky or unstable scenarios and recommend improvements.
• You will enable customers to write better tests, not own their entire automation suite.

Feedback Loop with Product and Engineering:

• Act as the bridge between real customer usage and the TestZeus product team.
• Provide structured feedback on recurring customer issues, gaps in platform usability, debugging limitations, and missing diagnostics.
• Work with engineering to reproduce bugs, prioritise fixes, and improve the reliability of the platform.

Build Scalable Customer Enablement:

• Create reusable assets that improve onboarding and troubleshooting: playbooks, troubleshooting guides, templates, best practices, and scenario examples.
• Identify recurring customer challenges and propose product or workflow improvements.

Expectation Outcomes:

• Customers reach their first successful test run quickly.
• Trials convert to paying customers because they see clear value.
• Customers run stable tests reliably on TestZeus.
• Issues are diagnosed quickly and escalated with high-quality technical context.
• Customer feedback helps improve platform reliability and usability.

Requirements:

• 2-5+ years of experience in roles such as QA Engineer, Technical Solutions Engineer, Implementation Engineer, Technical Account Manager, Developer Support / Product Specialist.
• Strong debugging skills: reading logs and execution traces, analysing browser behaviour, and isolating root causes.
• Comfort with web technologies and modern testing environments.
• Basic familiarity with APIs, JSON, browser debugging tools, and authentication flows (cookies, redirects, and SSO basics).
• Ability to reproduce issues and clearly communicate solutions.
• Strong written and verbal communication skills.

Nice-to-Haves:

• Experience with test automation frameworks such as Playwright, Selenium, and Cypress.
• Familiarity with BDD / Gherkin, CI/CD pipelines (GitHub Actions, GitLab, and Jenkins), and enterprise web applications.
• Experience testing Salesforce applications is a strong plus.
• Basic scripting experience in Python or JavaScript.