Forward Deployed Software Engineer

Role Title: Forward Deployed Software Engineer

Hiring Company: Confidential (Series A enterprise AI infrastructure)

Location: In-person - New York City, NY or London, UK (two open seats)

Candidate Criteria - Years of Experience: 2+

Candidate Criteria - Skills: Kubernetes; Helm; infrastructure and networking configuration; identity and observability tooling; scaling enterprise deployments; agentic workflow and LLM deployment; end-to-end technical delivery; cloud platforms (AWS, GCP, Azure); customer-facing engineering; playbook and tooling development

Job Description: A Series A AI infrastructure company provides the infrastructure, evaluation frameworks, and real-time guardrails that regulated enterprises need to safely deploy and scale AI. The company raised $30M Series A in 2024, counts major financial services and public-sector organizations among its customers, and is growing rapidly toward 100 employees.

The company is hiring two Forward Deployed Engineers - New York or London: one exceptional individual contributor who personally owns end-to-end technical deployments, and one technically strong engineer with the credibility and drive to build and lead a team. Both roles sit at the intersection of deep technical execution and direct customer engagement, requiring hands-on configuration, troubleshooting, and iteration inside complex enterprise environments. You will own the full arc from technical discovery through production readiness and handoff, turning recurring deployment challenges into reusable improvements that scale across the customer base. Both hires report directly to the co-founders and will help shape how the company scales its deployment motion.

What you'll own:

• Own customer deployments end-to-end, from technical discovery and scoping through production readiness and formal handoff
• Personally configure and troubleshoot Kubernetes, Helm, infrastructure, networking, identity, observability, and scaling in customer environments
• Translate recurring deployment issues into reusable patterns, tooling, and playbooks that reduce friction across future engagements

Must-haves:

• Based in or willing to relocate to New York, NY or London, UK; in-person (NYC-based hires must be US citizens)
• 2+ years hands-on customer-facing engineering experience
• Agentic workflow and LLM deployment experience
• End-to-end ownership of enterprise customer deployments
• Team-building track (second hire) or exceptional IC (first hire)

Nice-to-haves:

• Experience deploying AI systems in regulated industries such as financial services or healthcare
• Familiarity with customer-owned or on-premises enterprise infrastructure environments
• Background in networking, observability tooling, or production incident response
• Experience with cloud platforms (AWS, GCP, or Azure) and Helm-based deployment automation

Compensation: $165,000 - $215,000 total compensation, including equity. Visa sponsorship not available for this role.