Founding Account Manager – Customer Retention & Growth

We are looking for a Founding Account Manager with 3+ years of experience to own retention, expansion, and renewals across Ajax's rapidly growing base of 200+ law firm customers. You'll be the first person dedicated entirely to nurturing existing accounts — building the playbook from scratch, driving seat expansion and upsells, and turning happy customers into Ajax's most powerful growth engine. This is a high-impact, founding role reporting directly to the co-Founder and co-CEO, with the opportunity to build out the entire post-sale function. If you thrive in ambiguity, love closing, and want to be responsible for millions of dollars in recurring revenue, this is your role.

• Run regular check-ins (QBRs for larger firms, lighter-touch for the rest), own the cadence, and PM product improvements that emerge from customer conversations

• Drive seat expansion, term extensions, upsells, and renewals across 200+ law firm accounts

• Own the adoption lifecycle for new features — ensuring thousands of users hear about and actually use what Ajax ships

• Build monitoring dashboards and automations that proactively surface churn risks and expansion opportunities before anyone else sees them

• Serve as a key voice in product roadmap decisions by synthesizing recurring customer feedback and feature requests