Founding Enterprise Account Manager

About the Role

Join an early-stage AI company as its first Enterprise Account Manager, reporting to the COO. You will own post-launch relationships and drive renewals and account expansion across a portfolio of large enterprise customers.

What You'll Do

• Manage enterprise customer relationships from production launch through renewal, focusing on existing accounts rather than new customer acquisition.

• Forecast, negotiate, and close renewals while identifying opportunities to expand revenue within each account.

• Partner with account executives, customer success managers, and customer success engineers to support account growth and transition renewal ownership.

• Use adoption and usage data to build customer business cases for expanding pilots, use cases, and deployments across departments.

• Lead executive business reviews and help establish the enterprise account management function.

• Identify customer blockers and share them with product and engineering teams, connecting feedback to retention and revenue impact.

What We're Looking For

• Two to seven years of experience in enterprise account management or customer success at a B2B software company.

• Experience personally owning renewal and expansion targets across a portfolio of large enterprise accounts, or an ARR portfolio of approximately $3 million to $4 million.

• A track record of growing accounts and closing renewals, with revenue results you can clearly explain.

• Experience managing multi-stakeholder accounts, including executive-level commercial conversations; a portfolio of double-digit enterprise accounts is preferred.

• Customer success experience beyond support, onboarding, or project management, with stable recent tenure and primarily US-based work experience.

• Familiarity with CRM systems, usage analytics, APIs, and ideally usage-based pricing, AI, LLMs, or voice AI.

• Experience with call center-intensive industries or a technical background, including computer science, is beneficial.

• Comfort working in a fast-paced, in-person startup environment with an intensive work schedule.

Compensation & Benefits

Base salary is $180,000 to $220,000 annually, plus equity with a four-year vesting schedule and a one-year cliff. Visa sponsorship is available.

Location

On-site in Redwood City, California.