Founding Operations & Customer Success Lead
About the Role
This is a rare opportunity to join a fast-growing, early-stage AI-powered enterprise content platform as its first dedicated Operations and Customer Success hire. You'll work side-by-side with the founding team to onboard, manage, and grow a portfolio of 40+ B2B clients using an AI Visibility Content Engine — a platform that helps enterprise brands become the trusted answer surfaced by AI tools when their customers ask questions.
This role carries real ownership and broad scope: part customer success, part operations, part strategic partner to the founders. If you thrive in zero-to-one environments and want meaningful equity upside alongside a competitive salary, read on.
What You'll Do
Own the end-to-end onboarding experience for new B2B clients, ensuring they derive value from the platform quickly and confidently
Build and manage ongoing customer relationships, acting as the primary point of contact for a growing portfolio of enterprise accounts
Identify expansion and upsell opportunities within the existing client base and collaborate with founders to act on them
Develop and refine operational processes — onboarding playbooks, health-check frameworks, escalation workflows — from scratch
Monitor customer health metrics and proactively address churn risk or satisfaction issues
Gather structured product feedback from clients and channel insights directly to the founding team to inform the product roadmap
Support the founders across go-to-market operations, internal tooling, and ad hoc strategic initiatives
What We're Looking For
Required:
Native-level German speaker — you'll be managing enterprise clients in German
Strong ownership mindset: you take initiative, operate autonomously, and hold yourself accountable to outcomes
Comfortable working directly with founders and adapting quickly in an early-stage environment
Experience in customer success, account management, consulting, or B2B operations (0–5 years)
Eligible to work in Germany without visa sponsorship
Nice to have:
Background at a consulting firm (e.g. strategy, Big 4, or digital/IT consulting) or a B2B SaaS company
Familiarity with AI tools, content marketing, SEO, or enterprise software platforms
Experience setting up customer success or operations processes from the ground up
Compensation & Benefits
Base salary: €70,000 per year
Equity: 0.25–0.75% VSOP (virtual stock options), depending on profile and experience
Direct collaboration with and mentorship from the founding team
High-impact, high-autonomy role with a clear path to leadership as the company scales
Location
On-site presence required — Hamburg or Munich, Germany
Fully on-site role; remote work is not available
No visa sponsorship available — candidates must already be eligible to work in Germany