Founding Product Designer

About the Role

Join an early-stage insurtech company as its first product designer, shaping an AI-enabled claims operations platform. You will turn complex claims workflows into clear, data-informed experiences for daily users and leadership teams.

What You'll Do

• Own customer-facing experiences, from claims workspaces used by adjusters to dashboards for team leads and executives.

• Research how people use the product through behavioral data, heat maps, discovery calls, and direct observation, then use findings to guide improvements.

• Partner with product leadership and engineering to translate customer problems into workflows and implementation-ready designs.

• Design interactions that help users understand what AI agents did, why they did it, what information they used, and where they are uncertain.

• Lead product design from discovery through delivery as the platform evolves into an enterprise-grade experience.

• Establish design principles and a design system, use AI tools to prototype, and assess whether changes help users work more efficiently.

What We're Looking For

• Five to eight years of product design experience, including early-stage startup experience as a founding designer or first design hire.

• A portfolio demonstrating UX-led design for complex, technical software and operational workflows.

• Experience combining user research and product analytics, such as behavioral data and heat maps, to improve workflows.

• Hands-on experience prototyping with AI coding tools such as Claude or Lovable.

• Experience designing AI or human-in-the-loop workflows is valued, as is background in insurance, claims, healthcare, or another compliance-heavy domain.

• U.S. work authorization is required. Visa transfers are accepted, but new visa sponsorship is not available.

Compensation & Benefits

Base salary is $170,000 to $220,000 annually. Visa transfers are accepted; new visa sponsorship is not available.

Location

On-site, five days a week in New York, New York.