Franchise Business Consultant, Int'l

POSITION SUMMARY

The Franchise Business Consultant is responsible for providing support and coaching to an assigned territory of franchise- and license-operated restaurant locations while serving as a liaison for the Company. This position assists franchisees in maximizing sales and profits and provides counsel on finances, operational standards, and trademark integrity.

ESSENTIAL FUNCTIONS

May perform any or all of the following duties:

• Displays outstanding leadership skills; provides coaching, guidance, and development advice to franchisees
• Executes the Company’s strategic plan and marketing/operational performance standards
• Set up franchise business reviews and create / monitor / support action plans to improve desirable outcomes from such reviews
• Conducts operational reviews and evaluations, including assisting the franchisees in identifying business opportunities and finding solutions to sales and cost controls
• Provides strategic operational support in the areas of service standards, product quality control, training, safety, sanitation, and new restaurant openings
• Assists with restaurant development planning and execution, including sub-market identification, site approval, and kitchen design issues
• Aids franchisees in developing and executing a systematic training program and provides restaurant opening assistance
• Communicates changes in the Company’s specifications and procedures
• Attends seminars and completes other training to remain current on industry trends
• Participates in company meetings, webinars, and conference calls
• Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirements

POSITION QUALIFICATIONS/CORE COMPETENCIES

• Must possess approximately six (6) years of any combination of experience and/or education that demonstrates a commanding knowledge of Restaurant Operations, Franchise management, or a related field
• Bachelor’s Degree required
• Must have a demonstrated track record of meeting operational goals, standards, building sales, and maximizing profits
• Must have the ability to determine expectations, measure effectiveness in processes, enforce quality standards, and meet commitments
• Must have excellent problem resolution skills and the ability to maintain relationships
• Must display strong analytical and organizational skills and have the ability to identify and implement process improvement strategies with positive business results
• Must have a strong work ethic and a high level of confidentiality to ensure proper handling of sensitive information

WORK ENVIRONMENT

• The Corporate Office is fast-paced, high volume of activity, and a deadline driven environment

PHYSICAL DEMANDS

• Sitting for extended periods of time, using the telephone, typing, and/or operating a computer and/or mouse
• Travels as needed, approximately seventy-five (75) %

THE COMPANY RETAINS THE RIGHT TO CHANGE OR ASSIGN OTHER DUTIES TO THIS POSITION AS DEEMED APPROPRIATE WITH OR WITHOUT NOTICE.