Franchise Programs & Product Standards Manager

Job Title: Franchise Programs & Product Standards Manager

Location: Remote

Department: Franchise Business Support

Status: Regular, Full-Time

Direct Reports: None FLSA Category: Exempt

Reports to: VP, Franchise Business Support

Pay Grade: $65,000-$85,000 Annually

Relevant Work Experience: 4+ Years

Level: Mid-Level

Position Overview

The Franchise Programs & Product Standards Manager is responsible for growing sales in Rocky Mountain Chocolate Factory stores and for making sure store teams have the programs, products, and hands-on support they need to sell. This individual turns Rocky Rewards, gift cards, and new product launches into measurable revenue, works directly with franchisees and store teams in the field to lift performance, and keeps the RMCF Cookbook, build sheets, and nutritional information accurate so every store can sell with confidence. The role works closely with Franchise Business Support, Learning & Development, Marketing, Operations, and the factory, and is measured on same-store sales, average ticket, program participation, and launch sell-through.