Franklin Grocery Replenishment Buyer

Seward Community Co-op – Franklin Store

Job Description

Grocery Replenishment Buyer

Purpose: To provide excellent customer service, receive and stock product, and maintain a neat, clean, fully stocked grocery department. To order replenishment stock to meet department objectives for inventory turns and customer service.

Status: Full time. Reports to Grocery Manager

Pay Level: IV union contract pay scale $22 per hour

Responsibilities:

Customer Service

· Assist customers in a friendly and efficient manner.

· Guide customers to product locations and provide product information.

· Answer calls for grocery immediately, taking messages when necessary.

· Accurately and completely record and file special orders.

· Report customer suggestions and comments to appropriate management.

· Keep aisles clear and retail areas safe for customers.

Department Maintenance

· Clean the department areas regularly and other areas directed by Management

· Front and straighten shelves, including all displays and all sub-departments.

· Notify appropriate manager of product and supplier issues in a timely manner

· Responsible for the replacement and upkeep of sale signs, shelf tags, bin signs and other product signage as needed.

Receiving and Stocking

· Check in and sign for deliveries, follow receiving procedures.

· Fully stock all displays and shelves following established merchandising procedures.

· Rotate product to prevent losses due to expiration.

· Build displays as needed.

· Keep backroom clear, organized, and safe.

Ordering

· Place orders efficiently and on time, using established procedures.

Order to maintain appropriate inventory levels to maximize turns and minimize out-of-stocks.

· Ensure that customer special orders are ordered in a timely manner.

· Maintain complete and accurate order records.

· Communicate vendor or product changes to grocery Management, Buyer and Scanning

· Assist in new item slotting, category management, pricing, resets, and promotions.

· Other duties as assigned

· Participate in quarterly inventory counts.

· Train Grocery staff as requested

· Provide support and mentoring to Grocery staff

· Provide shift leadership in the absence of shift lead

· Attend department and storewide meetings.

· Follow the gift policy when receiving vendor samples.

Qualifications:

Essential

· Excellent customer service skills.

· Organization, accuracy, and attention to detail.

· Experience in retail purchasing and inventory management

· Experience in retail finance, including margins, pricing and shrink

· Experience in retail merchandising, including displays and presentation

· Ability to communicate clearly and effectively.

· Ability to handle multiple demands.

· Reliable attendance

Functional

· English proficiency

· Ability to bend and stoop to grasp objects and climb ladders.

· Ability to stand, bend, stoop, reach, squat and walk for extended periods of time per shift

· Ability to bend and lift loads, not to exceed 60 pounds. Push and pull carts weighing up to 600 pounds.

· Handle environmental exposure to extreme temperatures (coolers, ovens, freezer, outdoors, etc.)

· Ability to freely access all areas of the store including offices, sales floor, back stock areas, and walk-in coolers and freezers.

· Ability to move or handle merchandise throughout the store generally weighing up to 50 pounds

Preferred

· Multilingual is a plus

· Demonstrated ability to work with customers and co-workers from various cultural backgrounds