Fraud Analyst
Summary
Investigate suspected fraud incidents, document customer interactions, and manage communications in a 24/7 operational environment for a cybersecurity company.
Role Description:
- Manage inbound and outbound communications with company customers
- Work in a dynamic, operational environment on a 24/7 shift basis
- Perform initial analysis, investigation, and end-to-end handling of suspected fraud incidents (according to authority and procedures)
- Maintain full and accurate documentation of all actions and customer interactions
Requirements:
- At least 2 years of experience in customer service (financial sector experience – an advantage)
- Ability to work independently and manage tasks efficiently
- Excellent interpersonal skills and ability to work as part of a team
- Ability to work under pressure and handle multiple tasks simultaneously
- Strong attention to detail and ability to make real-time decisions
Advantages:
- Native-level Russian – a significant advantage
- Experience in interviewing/questioning and information gathering (e.g., previous roles in large organizations or security-related positions)
- Experience working in system-intensive environments
Additional Information:
- This is a fully on-site position, requiring work from the office only (no hybrid or remote option)
- The role includes 24/7 shift work