Fraud Analyst Consultant
Summary
Monitor banking transactions to detect and block fraud, analyze alerts, and assist customers with fraud-related issues using multilingual communication.
Summary:
The Fraud Analyst role is focused on detecting and preventing fraudulent activities within the banking environment. This position is vital for protecting customers and the bank by responding to alerts and managing fraud cases effectively.
Responsibilities:
Analyze incoming alerts to identify potential fraud and act to mitigate risks.
Handle fraud cases reported through digital channels or calls.
Utilize various fraud detection tools and techniques for identifying fraudulent activities.
Communicate with both internal and external stakeholders regarding fraud-related issues.
Support the Fraud Prevention, Detection, and Investigation teams to enhance overall security.
Engage with customers to provide assistance and answer inquiries related to fraud.
Must Haves:
Bachelor’s or Master’s degree preferred.
Effective communication skills in French, Dutch, and English (minimum B1 level required in each language).
Strong analytical skills to investigate fraud cases deeply.
Empathy and understanding to effectively interact with fraud victims.
Ability to work shifts from Monday to Friday between 8:00 AM and 10:00 PM.
A proactive and hands-on mentality.
Nice to Have:
Previous experience in fraud analysis or related fields.
Knowledge of cybersecurity and financial crime.
Flexibility to handle a hybrid work environment.
Experience in customer service or client communications.
Other Details:
Working Hours: Shifts communicated one month in advance; includes late shifts and possible Saturday work.
Work Environment: Hybrid with team meetings in the office twice a week.
Training: Comprehensive onboarding and continued training program.
Team Structure: Part of a larger team of over 35 analysts.
Duration : 1 year assignment