Fraud Analyst
Posted Updated
Summary
Fraud Analyst at Wave Mobile Money in Abidjan who protects customers, agents, and the business by assessing fraud risks, investigating suspicious transactions and cases, building reports and dashboards, and coordinating with legal teams, authorities, agents, and customers. Requires 2+ years of financial-sector fraud investigation experience and English proficiency.
You will help protect customers, agents, and the business from fraud while supporting accessible services. You will assess risks, investigate suspicious transactions and cases, create reports and dashboards, coordinate with legal teams and authorities, analyze fraud data, support training, and communicate with affected agents and customers.
Responsibilities
- Assess fraud risks periodically
- Visit field locations to understand local challenges
- Identify customer agent and staff vulnerabilities
- Prepare data dashboards and required reports
- Prepare fraud training materials
- Report and communicate fraud issues to stakeholders
- Investigate and escalate suspicious activity
- Monitor suspicious transactions and follow up on required actions
- Investigate fraud cases with legal teams and local authorities
- Analyze fraud data to support decision-making
- Call and follow up with agents regarding commission cuts
- Explain commission cuts and supporting evidence to agents
Requirements
- Bachelor’s degree or higher in IT Audit and Management Control Business Administration Finance Criminology or a relevant field
- At least two years of experience with financial-sector case investigations fraud risk controls regulatory requirements and market practices
- Proficiency in spoken and written English
- Analytical interpersonal and communication skills
- Strong computer application skills
- Ability to work under pressure
- Attention to detail
- Willingness to travel to field locations
Benefits
- Health insurance for you and your dependents
- 26 weeks of parental leave for mothers
- 4 weeks of parental leave for fathers
- Subsidized childcare
- Gym memberships fitness classes and workout equipment
- Airtime reimbursement
- Free food
What they ask for
Required
- Bachelor's degree or higher in IT Audit and Management Control, Business Administration, Finance, Criminology, or a relevant field
- At least 2 years of experience with financial-sector case investigations, fraud risk controls, regulatory requirements, and market practices
- Proficiency in spoken and written English
- Analytical, interpersonal, and communication skills
- Strong computer application skills
- Ability to work under pressure
- Attention to detail
- Willingness to travel to field locations
