Fraud & FinCrime Operations Director
Posted
Envision Employment Solutions is currently looking for a Fraud & FinCrime Operations Director for one of our partners, a leading Digital Bank!
THE ROLE
You own the operation that stands between the bank and every kind of financial crime it will ever face. Every fraud alert, every disputed transaction, every CDD and EDD check, every fincrime case runs through the teams you lead, and how well they perform decides whether the bank catches what it must or lets it through. You set the standard the whole function is held to, and you are the one who proves, every single day, that the license is earned.
WHAT YOU’LL DO
- Define operational standards for fraud alert and case handling across the function
- Own performance and service delivery across fraud operations end to end
- Oversee triage and investigation of L1 fraud alerts
- Ensure timely handling of transaction disputes and fraud claims
- Manage escalations of complex fraud cases to the fraud risk unit
- Ensure timely handling of transaction disputes, fraud claims, and CDD/EDD checks
- Monitor fraud operations SLAs, productivity, and quality metrics across fincrime teams
- Ensure complete case documentation and audit readiness at all times
- Drive process improvements and automation across fraud workflows
- Coordinate closely with Risk, Compliance, Customer Operations, and Product teams
WHAT WE’RE LOOKING FOR
- 12+ years in fraud operations or banking operations, including 4+ years leading fraud or operational risk teams
- Experience managing operational fraud case volumes and escalation frameworks
- A proven track record improving fraud operations efficiency and effectiveness
- Strong knowledge of CDD/EDD requirements, transaction monitoring, and AML red flags
- The credibility to represent fraud operations to Risk, Compliance, and senior leadership
YOU’LL THRIVE HERE IF YOU
- You'd rather fix the process that causes repeat cases than clear the backlog and move on
- You treat documentation and audit readiness as part of the job, not paperwork after the fact
- You can see a fraud pattern forming across teams before it becomes a loss
- You hold the line between what operations clears and what must go further, every time
- You want to build the function a bank's license actually depends on
As published by workable · 20 questions · 13 written answers
Basics
First name, Last name, Email, Headline, Phone, Address, Photo, Education, Experience, Summary, Resume, Cover letter
Pick from a list (7)
- How did you hear about us?
- Are you currently based in Egypt? If not, are you willing to relocate to Egypt for this role?
- This is a full time, on site role. Are you comfortable and available to work on site?
- Do you have 12+ years of experience in fraud operations or banking operations?
- Do you have 4+ years of experience leading fraud or operational risk teams?
- Do you have experience managing operational fraud case volumes and escalation frameworks?
- Do you have strong knowledge of CDD/EDD requirements, transaction monitoring, and AML red flags?
Written answers (13)
- If you were referred to this role by a recruiter, please provide their name.
- How would you rate your English proficiency (written and spoken)?
- Describe your experience leading a fraud or operational risk function end to end. What was the scale of the team and case volume you owned?
- Walk us through how you've defined or improved operational standards for fraud alert and case handling. What was the impact?
- Tell us about a time you drove a process improvement or automation initiative across fraud workflows. What changed and what was the result?
- Describe how you've managed escalations of complex fraud cases to a fraud risk unit. What's your framework for deciding what escalates and what doesn't?
- Tell us about your experience with CDD/EDD checks and transaction monitoring. How have you ensured quality and completeness at scale?
- Walk us through how you monitor SLAs, productivity, and quality metrics across multiple fincrime teams. What do you track and why?
- Describe a time you had to prepare a fraud operation for an audit. What did "audit readiness" mean in practice for your team?
- Tell us about your experience coordinating with Risk, Compliance, Customer Operations, and Product teams. How did you keep those relationships productive?
- What is your current monthly net salary?
- What are your expected monthly net salary requirements?
- When can you start? (Notice Period)