Fraud Manager

SUMMARY:

The Fraud Prevention Manager is responsible for directly assisting in developing, implementing, administering and maintaining all aspects of the Fraud Department. The manager will ensure a high level of compliance with all related regulations and internal policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Directly manager the Fraud Analysts, including coaching, training, evaluating and disciplinary action as needed. Will set goals for the team that align with the Credit Union’s goals.
• Provide training across other business units to educate the team on how to minimize fraud.
• Investigate more complex fraudulent activity.
• Maintains current knowledge and awareness of investigative fraud techniques, Bank Secrecy Act, anti-money laundering laws, privacy laws, NCUA regulations and state/federal laws, investigation and security incident policy and procedure.
• Utilizes and maintains Verifin system and technology, proactively analyzes, and detects fraudulent activity.
• Compiles various reports for management, to update the status of current investigations.
• Tracks fraud events including loss and recovery and provides management reporting.
• Develops, maintains, and implements policies/procedures to detect and prevent fraudulent activity.
• Ensure that proper procedures are clearly documented in Standard Operating Procedures.
• Interacts with members as needed who are reporting fraudulent activity.
• Responsible for escalated suspicious activity for further review and regulatory reporting.
• Reviews suspicious documentation submitted for both new accounts and loans.
• Reviews the following daily reports for potential fraud, HELOC advance report, ACH Origination report, Large transaction report, Red Flag tracking report, and ChexSystems Sentry Service alerts.
• Assist the Compliance department in compiling relevant information and narrative to make the determination if a SAR is needed to be filed.
• Works as a liaison with law enforcement agencies in conducting fraud investigations to file police reports on half of the Credit Union.

SUPERVISORY RESPONSIBILITIES

Oversee Fraud and Sr. Fraud Analysts.