Fraud Operations Manager
Envision Employment Solutions is currently looking for a Fraud Operations Manager for one of our partners, a leading Digital Bank!
THE ROLE
You run the first line against fraud. Every rule based alert, and every customer who reports a transaction they do not recognize, comes to the team you lead, and how accurately they close or escalate it decides whether fraud is stopped or let through. You do it while protecting the one thing that makes detection work: analysts act on alerts without ever seeing the rule logic behind them.
WHAT YOU’LL DO
- Run the processing of rule based L1 fraud alerts, ensuring each one is accurately closed or escalated
- Oversee the intake of customer reported fraud and unrecognized transaction disputes
- Make sure L2 cases are documented and routed to the Anti-Fraud Risk Unit with complete case files
- Hold strict information separation, so analysts act on alerts without visibility of the fraud rule logic
- Monitor team productivity, quality and SLA adherence, and coach against the standard
- Work with the Fraud Investigation Manager, the Anti-Fraud Risk Unit and technology to keep first line controls sharp
WHAT WE’RE LOOKING FOR
- 5 to 8 years in fraud operations within a bank or fintech
- A solid grasp of fraud typologies, alert triage and escalation frameworks
- Experience managing first line fraud teams with clear controls awareness
- Familiarity with fraud management systems and alert workflow tools
- A strong instinct for control integrity, and why analysts must never see the detection logic
YOU’LL THRIVE HERE IF YOU
- You believe the integrity of the detection logic is worth protecting even when it slows a case down
- You can tell a real fraud pattern from noise, and you teach your team to as well
- You treat every false closure as a gap to fix, not a number to accept
- You want to build the first line that stops fraud before a customer ever feels it
As published by workable
First name, Last name, Email, Headline, Phone, Address, Photo, Education, Experience, Summary, Resume, Cover letter
- How did you hear about us? choose one
- If you were referred to this role by a recruiter, please provide their name. written answer
- Are you currently based in Egypt? If not, are you willing to relocate to Egypt for this role? choose one
- This is a full time, on site role. Are you comfortable and available to work on site? yes / no
- How would you rate your English proficiency (written and spoken)? written answer
- Do you have 5 to 8 years of experience in fraud operations within a bank or fintech? yes / no
- Do you have experience managing a first line fraud team (L1 alert processing, triage, or escalation)? yes / no
- Do you have hands-on experience with fraud management systems or alert workflow tools? yes / no
- Do you have experience handling customer reported fraud or unrecognized transaction disputes? yes / no
- Describe your experience managing a first line fraud team. What was the team size and daily alert volume you handled? written answer
- Walk us through how you handle the intake and escalation of customer reported fraud cases. What does a complete case file look like in your process? written answer
- Tell us about a time you identified a gap in fraud detection or a recurring false closure. How did you address it? written answer
- What fraud typologies are you most experienced in identifying and triaging? written answer
- Describe your understanding of information separation between fraud analysts and detection logic. Why does this matter operationally? written answer
- How do you monitor team productivity, quality, and SLA adherence? What metrics or methods do you use? written answer
- Tell us about your experience partnering with an investigations or risk unit to keep first line controls effective. written answer
- What fraud management systems or alert workflow tools have you worked with? written answer
- What is your current monthly net salary? written answer
- What are your expected monthly net salary requirements? written answer
- When can you start? (Notice Period) written answer