Freelance Onsite Support Technician – 1st / 2nd Level Support ( m/w/d)

Job Description Provide freelance, on-site IT support at the client’s Colognes location Deliver both Level 1 and Level 2 technical support services Ensure smooth operation of IT infrastructure, systems, and tools Troubleshoot and resolve hardware and software issues efficiently Support end-users and address technical queries in a timely manner Maintain high levels of user satisfaction through effective service delivery Collaborate with team members and stakeholders to optimize IT performance