Freight Operations Manager (Amman)

Our client is a global distribution company that offers Express Deliveries, eCommerce Solutions, 3PL Warehousing & eCommerce Fulfillment, and Freight & Logistics Services.

We are looking for a Full-Time Freight Operations Manager
to join their team in Amman.

This position is reporting to the Country Manager.

Job Responsibilities:

• Lead the Customer Service team to ensure compliance with company policies and procedures.

• Manage existing accounts and identify new business opportunities.

• Maintain good relations with key accounts, analyze their needs, and propose tailored solutions.

• Generate leads through cold calls, networking, and industry connections.

• Ensure delivery of high-quality service to assigned client segment.

• Oversee clearance operations (Import/Export) and resolve issues with customs brokers and shipping lines.

• Analyze client needs and escalate issues to the Regional Director when necessary.

• Coordinate accounts for money settlement related to customs duties and customs brokers.

• Define standard operating procedures for local operations processes.

• Monitor and approve payment and billing files of the Customer Service team.

• Resolve customer complaints according to company policy and escalate as needed.

• Coordinate with department managers to address client problems and requests.

• Follow up on team's claims and ensure closure within defined KPIs.

• Coordinate with CRM for claim management and operational plans.

• Provide training and guidance to new and existing team members, especially during challenging situations.

• Ensure adherence to company protocols and standards in customer communication.

• Analyze performance data and ensure quality and productivity standards are met.

• Manage customer service response time, call etiquette, surveys, and claims to enhance customer experience.



Job Requirements:

• Bachelors degree in business administration, Logistics, Supply Chain Management, or a related field.

• 5 - 8 years of experience in operations management, preferably in the logistics field.

• Proven leadership abilities with experience in managing and developing teams.

• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.

• Familiarity with inventory management systems and logistics software.

• Fluent in English. Additional language a plus.

• Eligibility to work in Jordan.



If you think you are the right person for this job opportunity, please send us your CV!