French & English-Speaking Customer Service Advisor

About the Position

As a French & English-Speaking Customer Service Advisor, you will be the first point of contact for customers of a leading beauty and cosmetics retailer. You will provide support throughout the customer journey, with a focus on after-sales service, online orders, refunds, and customer inquiries.

The role combines customer service, complaint handling, and suggestive selling, requiring strong communication and problem-solving skills.

Responsibilities

• Serve as the first point of contact for customers
• Provide customer support in French and English
• Assist with online orders and after-sales requests
• Handle refunds and order-related inquiries
• Manage and escalate customer complaints when necessary
• Answer customer questions and address concerns
• Provide clear and helpful information
• Identify opportunities for suggestive selling and cross-selling
• Maintain a positive customer experience

Requirements

• Fluent or native-level French
• Good proficiency in English
• Previous customer service experience
• Experience handling after-sales processes, online orders, or refunds
• Experience handling and escalating customer complaints
• Excellent verbal and written communication skills
• Strong problem-solving and customer service skills
• Ability to handle customer inquiries efficiently
• Ability to work in a hybrid environment
• Must reside in Portugal within 50 km of the Lisbon office

Apply now to take the next step in your international career.