French & English-Speaking Customer Service Advisor

About the Position

Join a dynamic customer service team in Lisbon as a Customer Service Advisor supporting customers of a leading beauty and cosmetics retailer.

You will be the first point of contact for customers, providing support in both French and English and assisting with after-sales processes, online orders, refunds, and customer inquiries.

Responsibilities

• Serve as the first point of contact for customers.
• Provide customer support in French and English.
• Assist with online orders and after-sales processes.
• Handle refunds and related customer requests.
• Respond to customer inquiries and resolve questions effectively.
• Handle and escalate customer complaints when necessary.
• Provide a high-quality customer experience.
• Identify opportunities for suggestive selling and cross-selling when appropriate.

Requirements

• Fluent or native-level French.
• Good proficiency in English.
• Previous customer service experience is preferred.
• Experience handling after-sales processes, online orders, or refunds.
• Experience handling and escalating customer complaints.
• Strong communication and interpersonal skills.
• Customer-oriented approach with good problem-solving abilities.
• Ability to work independently and as part of a team.
• Residency in Portugal within 50 km of the Lisbon office is required for this hybrid role.

Apply now to take the next step in your international career.