French-Speaking Customer Service Representative

URGENT HIRING: French-Speaking Customer Service Representative

Location: Braga, Portugal

Start Date: 22/10/1026

Work Model: On-site

Language: French

Work Schedule: Monday to Saturday, 08:00–17:00, with Sunday and one rotational day off

Role Overview: Provide customer support via phone for a leading European e-commerce business, assisting customers with orders, deliveries, and product inquiries.

Key Responsibilities: Handle enquiries regarding order status, tracking, delivery times, and shipping delays.

Resolve customer complaints professionally and efficiently.

Assist with product availability and inventory inquiries.

Process order changes, cancellations, returns, and exchanges in line with established procedures.

Coordinate with internal teams and logistics partners to resolve customer issues.

Requirements: Fluent French proficiency.

Excellent communication and interpersonal skills. Empathy, teamwork, and a customer-focused approach.

Previous customer service experience is an advantage

Relocation Support: Not provided.

Food Allowance: €7.63 per working day

Performance Bonus: €95.

Welcome Bonus: €2,000, paid in 12 monthly instalments during the first year of employment.

Documentation: EU Passport OR Valid Portuguese work documents