French Speaking Customer Support-24*7- Romania

Key Responsibilities:

• Manage and handle online reservations for hotels, flights, car rentals, transfers, and additional travel services
• Coordinate and process offline requests in a timely and efficient manner
• Handle bookings and cases involving last-minute and on-the-spot challenges, ensuring fast and effective problem resolution
• Respond to incoming calls from travel agents, providing platform support and managing reservations with special requests
• Proactively negotiate customer needs with different sources, using outbound calls to secure optimal solutions
• Demonstrate creative thinking and a results-oriented mindset, especially when handling complex cases involving multiple stakeholders
• Operate multiple online systems simultaneously while delivering high-quality service
• Take full responsibility for resolving operational and administrative cases from A to Z

Job Qualifications:

• Service oriented persona with high communication skills, fluent in English and French.
• Independent, self-motivated, patience, and goal-oriented work style, solving problems
• Can control and lead multiple tasks, activating all resources to efficiency solve cases
• Experience working B2B with travel agents/ business professional is a big plus!
• Ability to adapt quickly to new technologies, products/system, and company procedures

Working Schedule:

This role operates on a 24/7 shift rotation. Working hours may include the following shifts:

• 08:00–17:00
• 09:00–18:00
• 10:00–19:00
• 11:00–20:00
• 12:00–21:00
• 13:00–21:00
• 14:00–22:00
• 16:00–01:00
• 23:00–08:00

Flexibility to work across different shifts, including evenings and overnight shifts, is required.