French Speaking Support Agent in Porto, Portugal
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NORDIC JOBS WORLDWIDE PORTUGAL UNIPESSOAL LDA French Speaking Support Agent in Porto, Portugal
Description
Are you tech-savvy and fluent in French with a passion for problem-solving? Step into the world of tech support for the world’s most renowned search engine in Porto, Portugal!
Join a dynamic team, gain international experience, and develop your technical skills while enjoying full relocation support and a multicultural workplace.
About the company
Our partner is a French multinational outsourcing company that makes business easier for the world's most renowned brands by managing their customer support with utmost professionalism and customer orientation. Join a family of over 62,000 highly motivated colleagues across 170 locations and 49 countries. Seize the opportunity to become part of a multicultural team, a fast-paced environment, and a diverse pool of dedicated projects with some of the best B2C and B2B brands worldwide!
What will you do?
Provide French-language technical support via phone, chat, and email
Resolve customer issues and document all case information
Ensure customer satisfaction across all support channels
Handle customer escalations and follow documentation processes
Collaborate with technicians and update ticketing systems in English
Represent the company with a positive and professional approach
Candidate profile
Native-level French (C2) and fluent in English
Previous experience in Customer service or Technical support is an advantage. but not required
Excellent communication skills to simplify complex topics
Patient, proactive, and team-oriented
Highly confidential with sensitive information
EU passport or valid residence permit in Portugal
Employer offers
Competitive salary
Long-term accommodation option from the company in Lisbon or Porto
Private health insurance with dental plan
Work from the office in Lisbon or Porto
Career growth and international opportunities
Multicultural work environment with colleagues from 15+ countries
Modern offices with employee discounts, events, and mobility options
Kindly send your Cv to: ---@---
- refering the position you are applying.
Join a dynamic team, gain international experience, and develop your technical skills while enjoying full relocation support and a multicultural workplace.
About the company
Our partner is a French multinational outsourcing company that makes business easier for the world's most renowned brands by managing their customer support with utmost professionalism and customer orientation. Join a family of over 62,000 highly motivated colleagues across 170 locations and 49 countries. Seize the opportunity to become part of a multicultural team, a fast-paced environment, and a diverse pool of dedicated projects with some of the best B2C and B2B brands worldwide!
What will you do?
Provide French-language technical support via phone, chat, and email
Resolve customer issues and document all case information
Ensure customer satisfaction across all support channels
Handle customer escalations and follow documentation processes
Collaborate with technicians and update ticketing systems in English
Represent the company with a positive and professional approach
Candidate profile
Native-level French (C2) and fluent in English
Previous experience in Customer service or Technical support is an advantage. but not required
Excellent communication skills to simplify complex topics
Patient, proactive, and team-oriented
Highly confidential with sensitive information
EU passport or valid residence permit in Portugal
Employer offers
Competitive salary
Long-term accommodation option from the company in Lisbon or Porto
Private health insurance with dental plan
Work from the office in Lisbon or Porto
Career growth and international opportunities
Multicultural work environment with colleagues from 15+ countries
Modern offices with employee discounts, events, and mobility options
Kindly send your Cv to: ---@---
- refering the position you are applying.