French Speaking Technical Support Specialist

French Speaking Technical Support Specialist | Database & SQL | Porto

Job Description

We are recruiting a French-speaking Technical Support Specialist with strong SQL and database troubleshooting expertise for a flexible hybrid role based in Porto, Portugal, supporting a leading enterprise software provider.
In this role, you will act as a key technical resource for French-speaking corporate clients, diagnosing backend database anomalies, troubleshooting complex application errors, and executing data queries to ensure high software availability and data accuracy.

Your Role

• Deliver advanced technical and application support to business clients in French and English via ticketing systems, email, and scheduled calls.
  
• Investigate and resolve software issues, database integrity problems, and transaction failures by querying and analyzing relational databases with SQL.
  
• Formulate, review, and execute SQL scripts and queries (e.g., joins, updates, index checks) to inspect data pipelines and correct application records safely.
  
• Perform root cause analysis on recurring platform bugs, system errors, and data discrepancies.
  
• Document findings, reproduction steps, and technical workarounds clearly within enterprise ticketing platforms (such as Jira or ServiceNow).
  
• Collaborate directly with software development, QA, and tier-three engineering teams to resolve underlying code defects.
  
• Uphold strict data governance, system security, and client data confidentiality policies.
  

Your Qualifications

• Native or near-native fluency in French (C1/C2 level) with strong technical and business communication skills.
  
• Solid command of English (B2 level or higher) for internal collaboration and technical documentation.
  
• Hands-on proficiency with SQL and relational databases (e.g., PostgreSQL, MySQL, MS SQL Server, or Oracle).
  
• Proven experience in technical support (Tier 2/3), application support, database administration, or systems analysis.
  
• Strong diagnostic mindset with the ability to read system logs, identify stack traces, and isolate software defects.
  
• Familiarity with web technologies, APIs (REST/JSON), and enterprise operating environments is an advantage.
  
• Ability to work autonomously and manage complex technical investigations effectively.
  
• Residing in Portugal and available to visit the Porto office campus as needed.
  

The Offer

• Work Arrangement: Hybrid model based out of Porto, Portugal (primarily remote work with approximately 1 to 2 visits per quarter to the Porto office hub for team syncs and operational sessions).
  
• Schedule: Standard business schedule, 40 hours per week, Monday to Friday (weekends off).
  
• Compensation & Benefits: Competitive monthly salary package aligned with specialized technical skills, performance-based bonuses, daily meal allowances via meal card, and comprehensive private health and dental insurance.
  
• Relocation Package: Comprehensive relocation support available for eligible candidates moving to Portugal (including travel assistance and initial accommodation options).
  
• Training & Tools: Fully paid, extensive onboarding program covering product architectures, database schemas, and enterprise workflows.
  
• Career Growth: Long-term professional development routes into senior technical support, database engineering, or DevOps roles within a global technology environment.