Friendship at Home Case Manager for Seniors - Phone-based Case Management and Support Services

Senior Friendship Centers

is seeking a dynamic

Lee County Friendship at Home Case Manager

The Friendship at Home Case Manager serves Lee County Seniors by coordinating grant-funded programs, community resources, and recruiting and managing senior care volunteers. The Friendship at Home Department maintains a network of community resources that support local seniors. Your work will directly and positively impact seniors who need support and reassurance.

The Friendship at Home Case Manager will serve Lee County with our core values of compassion, integrity, collaboration, and respect. The ideal candidate is friendly, compassionate, and able to build positive relationships with seniors, volunteers, and community partners. Strong communication, organization, and time-management skills are essential. This role also requires flexibility, cultural awareness, basic computer skills, and the ability to work independently while adapting to changing needs.

This is an in-office, full-time (40 hours/week), Monday–Friday position with occasional evening and weekend outreach events. We offer a robust benefits package including health, dental, and vision coverage; generous paid time off; paid holidays; a 403(b) retirement plan with employer match; and—most importantly—the chance to do meaningful work with an organization that truly cares. If you’re ready to make an impact, we’d love to hear from you—apply today!

Essential Functions:

Operational

• Assist local seniors to help them resolve immediate issues and assist them in finding support to help prevent further problems.

• Maintain documentation of all grant funding requests; assure appropriate authorization, distribution, and processing.

• Input client information into database system in a timely manner.

• Keep client files and ensure accurate and timely documentation, including monthly reports.

• Respond to client inquiries regarding financial and energy assistance resources, provide referrals to community programs, and support the administration of grant-funded assistance programs as assigned.

• Recruit, interview, provide orientation and training for volunteers, conduct volunteer surveys.

• Maintain records of volunteer’s hours worked, match volunteer with clients for Friendly Visitor, Telephone Reassurance Callers and Supportive Interventions as needed, and may include home safety assessments.

• Organize and maintain a current list of community resources for seniors.

• Coordinate resources with the Elder Helpline Staff, provide outreach in the community.

• Coordinate RELIEF funded services. Assure appropriate authorization and processing of volunteer hours and stipends as required by DOEA.

• Coordinate monthly Food Bag program, to include ordering and organizing items, complete spending reports, submission of quarterly reports, tracking outcomes, as well as organizing and managing volunteer support to construct and deliver bags to clients in need.

• Remain current on all Department of Elder Affairs and all grant program guidelines, including attendance at training programs.

• Participate in fundraising and outreach activities, including presentations and community meetings, to promote the organization’s mission.

• Report any incident of abuse or neglect as mandated by state guidelines.

• Must comply with HIPAA regulations and OSHA laws and safety guidelines.

Organizational:

• Attend staff meetings, trainings, and seminars as required

• Must comply with all Senior Friendship Centers personnel policies.

• Must protect the safety and health of staff, volunteers, participants, and others by observing and following the organization's safety and incident policies.

Supervisory Responsibilities:

• Program Volunteers.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The work environment may vary between locations and include stairs and a moderate noise level.
• Senior Friendship Centers is a drug-free and smoke-free workplace.

Other Duties:

Please note: while this job description is intended to be an accurate reflection of the primary requirements of the job, this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Management reserves the right to add or remove duties,