Seward Community Co-op – Friendship Store

Job Description

Front End Shift Lead

Looking for motivated leader with a passion for working in a fast paced, customer service oriented natural foods environment.

Purpose: Using the co-op’s End statement as a guide, ensure smooth operation of the front end during designated shifts, providing outstanding customer service and assisting with store security while maintaining a positive and outgoing demeanor.

Status: Full or Part-time. Reports to Assistant Front End manager. Supervises and coordinates activities of front end staff.

Pay Level: IV union wage scale $22.00 per hour

Responsibilities:

· Perform cashiering, bagging and customer service job duties.

· Oversee established opening or closing procedures.

· Facilitate shift routines, including front end staff breaks, cashier lane rotation, bag stocking and cart retrieval.

· Ensure adequate cashier, bagging and customer service desk coverage.

· Communicate new updates, procedures, and policies to cashiers and customer service staff.

· Ensure staff adhere to all Front End and co-op policies. Follow through when needed and communicate to FE management.

· Facilitate for Front End staff to check email and huddle notes every shift

· Assist front end staff in completing complex sales.

· Assist cashiers in approving checks for payment when supervisor approval is required

· Maintain front end security by ensuring that proper money handling and pick-up procedures are followed.

· Address customer questions and complaints that cannot be resolved by front end staff.

· Communicate with fellow FESL any important updates during shift crossovers.

· Act as the point person for handling all sick calls

· Carry out basic and advanced training for front end staff, as coordinated by front end managers.

· Notify MOD of any situation in which they would need to be involved, such as medical emergencies and security issues.

· Troubleshoot equipment breakdowns during shift as needed, and communicate issues to IT staff or FE management.

· Complete front end cleaning list duties.

· Report front end concerns and suggestions to Front End Managers.

· Meet with Front End Managers as needed.

· Facilitate other tasks assigned by Front End Managers

· Model exemplary employee behavior.

· Attend all Front End and Front End Shift Lead meetings.

· Serve as a Floor Warden as required, according to training received.

· Provide coaching and assistance to Front End staff

· Document any feedback given to Front End employees using established procedures

· Practice patience and openness in customer and staff interactions

· Delegate tasks to staff as needed.

· Adhere to and encourage staff to follow Front End ergonomic guidelines.

Other duties as assigned

Qualifications:

Essential

· Excellent customer service skills

· Strong leadership skills

· Excellent cashiering skills/knowledge of store/POS system

· Understanding of and adherence to Seward Coop policies

· Reliable, predictable attendance

· Ability to remain calm under pressure

· Strong communication skills

· Complex problem solving skills

Functional

· Ability to stand for long periods of time

· Familiarity with Microsoft Office products, email, and computers

· Ability to do math computations to assist customers and cashiers, including addition, subtraction, division, fractions, decimals and percentages.

· Ability to stand, bend, stoop, reach, squat and walk for extended periods of time per shift

· Bend and lift loads, not to exceed 50 pounds. Push and pull carts weighing up to 100 pounds.

· Repetitive use of hands for grasping, pushing, pulling, and fine manipulation.

· Ability to freely access all areas of the store including offices, sales floor, back stock areas, and walk-in coolers and freezers.

· Ability to move or handle merchandise throughout the store generally weighing up to 50 pounds

Preferred

· Multilingual a plus

· Demonstrated ability to work with customers and co-workers from various cultural backgrounds