Front Counter
Summary
Handles counter sales of auto parts, assists customers with selections, and coordinates with body shops and stores.
The Riverside Metro Auto Group provides pristine, top-notch customer service. We provide team members with top-notch training to give our customers the best possible experience. Our overall mission is to create an incredible vehicle buying experience when entering our facilities.
Job Overview:
The Parts Front Counter Associate sells parts to all customers and interacts with outside stores, body shops, etc to provide parts.
Key Job Responsibilities include:
- Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.
- Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
- Answers phone calls, providing price quotes and other information in a professional manner.
- Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
- Provides high level of service to internal and external customers.