Front Desk
Pain Management Practice | Bastrop & North Austin, TX
We are a growing pain management practice seeking a dependable, professional, and patient-focused Medical Front Desk to join our team. This position plays an important role in creating a positive patient experience while ensuring that daily clinic operations run smoothly and efficiently.
Schedule & Locations
This position works at two clinic locations:
- Monday: Bastrop, TX
- Tuesday–Friday: North Austin, TX
Reliable transportation and the ability to work at both locations are required.
Responsibilities
The Medical Front Desk Representative will be responsible for:
- Greeting patients and providing a professional, welcoming check-in and check-out experience
- Answering and routing incoming phone calls
- Scheduling and rescheduling patient appointments
- Verifying and updating patient demographic information, insurance information, identification, pharmacy, and contact information
- Collecting copays, deductibles, and other patient-responsibility balances as appropriate
- Scanning and maintaining accurate patient documentation
- Documenting patient communications and telephone encounters
- Communicating effectively with providers, clinical staff, billing, authorization, and other team members
- Monitoring schedules and helping maintain an efficient patient flow
- Responding professionally to patient questions and concerns
- Protecting patient confidentiality and following HIPAA requirements
- Completing other administrative duties necessary to support daily clinic operations
EMR
Our practice uses eClinicalWorks (eCW) as our electronic medical record system.
Previous eClinicalWorks experience is strongly preferred, but candidates with experience using other medical EMR/EHR systems will also be considered.
Job Type: Full-time
Work Location: In person — Bastrop on Mondays and North Austin Tuesday through Friday