Front Desk Administrator

Guest experience & facility (50%)

Greeting every guest within 10 seconds and notifying the host within 2 minutes.
Log every visitor digitally (tablet/SharePoint); no paper.
Hold guest wait time (seated to collected) to 7 minutes.
Walk assigned floors daily (AM/PM) for cleanliness and log defects the same day.
Own the meeting-room calendar and perform pre-meeting AV/seating checks.
Run the VIP/OEM delegation checklist and new-joiner welcome for named visit types.

Customer support (25%)

Call customers to confirm upcoming appointments and flag cancellations the same day.
Complete at least 12 callback confirmations per day.
Clean CRM data in batches assigned by DTO (missing fields, duplicates).
Log every call and correction directly in CRM — no side lists.
Use only the CX/SAP access provisioned and scoped by DTO, including the per-brand lead audit.
Scan and index non-confidential documents per the file-naming SOP.

Admin support (25%)

Receive and deliver financial checks to Finance and vendors.
Handle incoming/outgoing correspondence, couriers, and internal mail.
Support onboarding-related paperwork and vendor/contract documentation for assigned offices.
Staff townhalls, birthdays, and events: registration, badges, and attendance capture.
No access to salary, contracts, or disciplinary records.

Requirements

Bachelor's degree in Business Administration, Hospitality Management, or a related field (or equivalent practical experience).
Strong communication and interpersonal skills, with a customer-first attitude.
1–3 years of experience in a receptionist, guest relations, customer service, or administrative support role.
Proficiency with digital logging tools (tablet/SharePoint) and CRM/SAP CX systems.
Strong attention to detail and organizational skills; able to multitask under guest-facing pressure.
Working knowledge of MS Office and good general digital literacy.
Fluent in Arabic and English, spoken and written.