Front Desk Agent

We Inspire People to Be More Alive

About Paws Up Montana:

Paws Up Montana, America’s premier luxury ranch resort, is more than a workplace—it’s a chance to be part of something extraordinary.

Are you interested in seasonal or full-time, year-round employment? Please speak with your hiring manager to learn more about the benefits, perks, and details of each employment opportunity.

Position:

The Front Desk Agent is at the heart of the guest experience, balancing polished service with a welcoming, approachable attitude. From coordinating arrivals and departures, managing guest requests, and communicating with other departments to sharing your knowledge of Paws Up Montana, success in this position requires strong organizational skills, resourcefulness, and the ability to thrive in a fast-paced environment. We’re looking for someone who takes pride in their work, enjoys connecting with people, and understands how the small details can make a stay truly memorable!

Primary Functions and Responsibilities:

• Welcome guests with professionalism, warmth, and genuine hospitality.
• Ensure a smooth and efficient arrival and departure experience.
• Provide clear and accurate information about the hotel services, facilities and policies.
• Anticipate guest needs and recognize individual preferences.
• Communicate clearly and professionally with other departments to support seamless operations.
• Address guest concerns with discretion and empathy, finding thoughtful and effective solutions.
• Respond promptly to guest and team member inquiries across various communication channels.
• Demonstrate urgency and efficiency in a fast-paced environment, maintaining composure under pressure.
• Maintain a clean, organized, and professional workspace.
• Accurately manage cashiering, payments, and billing processes.
• Coordinate special requests and ensure proper follow-through.
• Protect guest privacy and maintain the confidentiality of all guest information.
• Stay organized throughout each shift, prioritizing tasks and following up as needed.
• Maintain a polished, professional appearance consistent with luxury hospitality standards.
• Complete daily departmental checklists and follow established procedures.
• Support Front Desk operations and additional responsibilities as directed by management.

Supportive Functions and Responsibilities:

• Display Paws Up Montana values and standards.
• Always demonstrate professionalism and hospitality to guests and team members.
• Handle guest transactions legally, ethically, and confidentially.
• Maintain a favorable working relationship with all team members to foster and promote a positive working environment.
• Always maintain a clean and neat appearance.
• Perform work in a safe and high-quality manner.

Looking for Team Members:

• Reliable, responsible, and dependable.
• Hold a valid driver’s license and have at least two years of driving experience (preferred).
• Confident communicators who enjoy interacting with guests and working with a team.
• Resourceful problem-solvers who take initiative and use sound judgment.
• Team players who collaborate across departments.
• Proactive, dependable, and committed to following through on responsibilities.
• Motivated to learn, grow, and uphold the high standards of luxury hospitality.