Front Desk Agent

The pay rate for this role is $23 per hour

We are looking for enthusiastic and hospitality-driven individuals to join our team as a Front Desk Agent. In this role, you will be responsible for managing all incoming calls, assisting guests with their needs, and overseeing every stage of their stay—from reservations and check-ins to departures and overall customer service. This is a part-time position that requires flexible availability, including evenings, weekends, and holidays. All applicants must pass a background check.

Job Responsibilities include but not limited to:

• Greet all guests upon arrival with a warm and welcoming demeanor.
• Manage the check-in and check-out process efficiently, ensuring all guest information is accurate.
• Handle guest inquiries, requests, and complaints with professionalism and courtesy.
• Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
• Process reservations and cancellations through the hotel management system.
• Collaborate with other departments to fulfill guest needs and enhance their experience.

GROW WITH US

Appellation is a culinary-focused hotel company that embraces authenticity and locality in everything we do. We believe in the power of regional character, community, and culture to create exceptional experiences for our guests. Appellation gathers the best from each of our destinations to nurture the growth of the next generation of hoteliers and culinarians. Every element of an Appellation experience is true to place, thoughtfully composed, and crafted with the highest regard to quality.