Front Desk Agent

As a Front Desk Agent, you are the face of our hotel and the heartbeat of our guest experience. From seamless check-ins and tailored local recommendations to swift problem-solving and account settlement, you play a pivotal role in creating unforgettable stays. You will balance hospitable service with smart front-office operations to drive guest satisfaction and maximize room revenue.

Key Responsibilities

• Guest Experience: Deliver warm, attentive, and efficient service from pre-arrival through departure.
• Front Office Operations: Manage guest check-ins/outs, process payments, and handle reservation updates accurately.
• Concierge & Communications: Serve as a central hub for guest inquiries, recommendations, and inbound hotel calls.
• Revenue Awareness: Assist in driving room revenue and occupancy through upselling and active room inventory management.
• Problem Solving: Proactively address guest feedback and workplace challenges with empathy, speed, and tact.