Front Desk Agent

Front Desk Agent

Location: Brian Head Lodge | Department: Front Desk

Love making guests feel at home from the moment they walk in the door?

As a front desk agent, you’ll be the first point of contact for lodge guests - managing reservations, checking guests in and out, and helping them with everything they need for a relaxing mountain stay.

What You’ll Do:

• Manage phone, email, and online reservations and inquiries with accuracy and efficiency.
• Register guests and collect required information upon arrival.
• Provide guests with info about rooms, rates, amenities, and local recommendations.
• Process payments, verify credit card details, and maintain accurate records using a Point-of-Sale (POS) system.
• Coordinate guest questions or concerns with professionalism and care.
• Coordinate with housekeeping to ensure rooms are guest-ready.
• Complete additional duties as assigned to support team operations.