Front Desk Agent
Posted
Description
FRONT DESK AGENT
Homewood Suites Arlington/Cambridge
Location: 1 Massachusetts Ave, Arlington MA
Have you thought about a career in the Hospitality Industry? We are seeking a dedicated and enthusiastic Full-Time Front Desk Agent to join our team at Homewood Suites Arlington. This is your chance to start your career with a growing company that values your passion and dedication.
JOB DESCRIPTION:
This role is responsible for serving as the main point of contact for all guests by handling their requests, concerns and needs and we would love to add you to our team! Shift will require days, nights and weekend availability.
KEY RESPONSIBILITIES:
- Always exhibit courteous hospitality to guests and associates.
- Be proactive in offering additional services and informing guests of hotel facilities and local attractions.
- Administer hotel guest payment policies.
- Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with guests, vendors, co-workers & management.
- Post all charges including valet and other miscellaneous charges to guest account.
- Maintain hotel key security system.
- Oversee safe deposit boxes for guests.
- Verify credit cards and balance bank at the end of the shift.
- Run and verify availability report at the beginning of the shift. Update report as needed.
- Review communications log at the beginning of the shift.
- Know and follow the hotel’s emergency procedures in the event of an actual emergency.
- Notify appropriate supervisor immediately of any problem with rooms.
- Check in and check out should be as expeditious as possible.
- Knowledge of hotel phone system to allow transferring of calls to rooms & voicemail.
- Prompt distribution and notification to guests of mail.
- Reports to: General Manager/Assistant General Manager
REQUIREMENTS:
- High school graduate or equivalent
- Previous hotel-related experience desired
- Must be available to work weekdays and weekends, 7am-3pm, 3pm-11pm, 10am-7pm
- Must speak, read, write, and understand English
- Ability to frequently sit, stand, walk during shift
- Ability to occasionally lift and carry up to 40 pounds
Claremont Companies offers a fantastic benefits and rewards package that includes:
Benefits:
Benefits:
- Competitive Wages
- Medical, Dental, and Vision Insurance
- Flex Spending Account
- FSA Dependent Care
- Long Term Disability
- Group Term Life Insurance
- 401(k) retirement plan with Employer Match
- Vacation
- Holiday Pay
- Sick Pay
- Employee Assistance Program
- Tuition Reimbursement
Compensation for this role will depend on several factors, including, but not limited to, a candidate’s qualifications, skills, competencies, and experience that may fall outside of the range listed. Claremont Companies is an equal opportunity employer. EOE M/F/D/V
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