Front Desk Agent

Position Summary

The Front Desk Agent will serve as the front of the house liaison to facilitate an exceptional guest experience. This individual will serve as primary point of contact for guests checking into the resort and the primary contact for all folio transactions and check out processes. Additionally, the agent will run, review and print reports to complete daily assignments.

The Front Desk Agent will support the Marketing Face to Face team during the check in process by providing additional time and attention to owners or guests requiring more information or assisting with room assignment concerns.

This individual is expected to assume a position of a technical and service expert in regards to resort Wi-Fi access, to ensure great first and last impressions. Other responsibilities include folio posting, cash handling, key control as well as assisting guests with various questions and concerns.