Front Desk Agent

Job Title: Front Desk Agent
Company: Hampton by Hilton
Location: Phenix City, AL
Job Type: Full-Time / Part-Time
Shift: Evening, Weekend, and Holiday Availability Preferred

Job Summary

We are seeking a friendly, professional, and customer-focused Front Desk Agent to join our team at Hampton by Hilton. The Front Desk Agent is responsible for creating a welcoming guest experience by handling check-ins, check-outs, reservations, and guest inquiries efficiently and courteously.

Key Responsibilities

• Greet guests and provide outstanding customer service
• Process guest check-ins and check-outs accurately
• Answer phone calls and manage reservations
• Handle guest requests, concerns, and complaints professionally
• Maintain knowledge of hotel services, local attractions, and policies
• Coordinate with housekeeping and maintenance teams
• Ensure lobby and front desk areas remain clean and organized

Qualifications

• High school diploma or equivalent preferred
• Previous hotel or customer service experience is a plus
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Basic computer skills and familiarity with hotel management systems
• Flexible schedule, including weekends and holidays

Benefits

• Competitive hourly pay
• Employee hotel discounts through Hilton Careers
• Paid training
• Opportunities for advancement

Preferred Skills

• Positive attitude and professional appearance
• Strong problem-solving abilities
• Team-oriented mindset
• Attention to detail